FAQ

All of our pieces are made to order. The standard turnaround time for these pieces is 3-4 weeks from date of purchase to make and ship out to you.

If you have a really urgent order- please get in touch before purchasing to see what can be arranged for you.

Made to Order: As each piece is made to order especially for you, unfortunately I am unable to offer returns. Please visit the size guide page to make sure you match yourself to your correct size or you can leave your own measurements in the box provided on your chosen item. You can also email them to me within 24 hours of purchase. If you get stuck with this - feel free to drop me an email or DM for further help. Alternatively I can take your measurements when you visit me in store. If there is a problem with your garment please email me (Zara) at hello@billiezinzan.com within 5 days of receiving your delivery. Each case will be managed individually depending on the issue. If you have purchased one of my ready made pieces, they are eligible for returns for 30 days. Items must be in brand new condition, unworn and with all tags still attached. You may also exchange it for another size if it is available within the ready made items. Jewellery is not eligible for return unless faulty.

Absolutely! I believe we are all beautifully unique and we should all be able to look and feel our best. Currently I cater for size 4 to 24 - please refer to my size guide for further info. For petite and tall customers - please refer to my how to measure guide for the measurements I will need.

We have recently updated how we take your custom measurements. To allow for greater accuracy on the garment's fit, everyone can enter the required custom measurements on the product page or, if you fit our standard measurements, select a standard size - which ever you prefer. 1) Open the product page you wish to purchase and select custom size in the size dropdown. 2) Enter your measurements in the box provided. 3) Add item to cart 4) Go to checkout 5) Email measurements to me within 24 hours if you need guidance. Please include all measurements needed for your chosen garment. If you need help with how to measure yourself - first check out my how to measure guide. If you need further help, you can contact me (Zara) at hello@billiezinzan.com.

Yes, we offer both options. Just choose your preferred method at checkout. I want to make slow, conscious fashion more accessible for everyone so its important that these options are available to all of my beautiful customers.

Each convertible garment functions in a different way however they will ususally have sections that button or zip off. The Zaza dress and Nic wrap top for example have removable sleeves and they are also reversible with multiple ways to tie them. The sleeves styles are interchangeable when you buy a second set to maximise the wearability of your garment.

Please check my size guide here. If your measurements fall outside my standard size chart, no problem - as everything is made to order I can make small tweaks to the measurements of your garment. Simply measure yourself and enter your measurements in the drop down menus on the product page. Alternatively - add the closest standard size to your cart and email me your custom measurements within 24 hours with your order reference.

Yes, in a very limited quantity. I love helping to bring your dream items to life. As I currently run this business as a one woman band, things can get very busy so I will accept custom orders as I am able to. If you are looking for a custom style please fill out the contact form on the customs page here.

Yes! Please see my delivery and returns page for further info.